At Alyura, we strive to provide you with a seamless and delightful shopping experience. Please take a moment to review our shipping policy to ensure clarity on the delivery process.
Processing Time:
- Orders are typically processed within 1-2 business days after confirmation of payment.
- Processing times may vary during peak seasons and holidays.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the destination.
- We offer competitive shipping rates and occasional promotions for free or discounted shipping.
Shipping Methods:
- We partner with reputable carriers to ensure your order is delivered safely and on time.
- Available shipping methods will be displayed at the checkout.
Shipping Duration:
- Standard shipping typically takes 3-7 business days, depending on the destination.
- Expedited shipping options are available for faster delivery.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use the provided tracking information to monitor the status of your delivery.
International Shipping:
- We offer international shipping to select destinations.
- Customs and import duties may apply and are the responsibility of the customer.
Address Accuracy:
- Please ensure your shipping address is accurate to prevent delivery delays.
- Alyura is not responsible for orders shipped to incorrectly provided addresses.
Undeliverable Packages:
- In the event of an undeliverable package, our customer support team will reach out to assist in resolving the issue.
Refund Policy:
At Alyura, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy for assistance.
Eligibility for Refund:
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refund requests must be submitted within 30 days of the delivery date.
Non-Refundable Items:
- Certain items, such as personalized or perishable goods, are non-refundable.
Refund Process:
- To initiate a refund, please contact our customer support team with your order number and details.
- Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We may require photos or additional information to process a refund or replacement.
Refund to Original Payment Method:
- Refunds will be issued to the original method of payment.
Cancellation Policy:
- Orders can be cancelled within 24 hours of purchase. Once the order is processed, it cannot be cancelled.
By shopping with Alyura, you agree to comply with our shipping and refund policies. We are committed to providing exceptional service and addressing any concerns promptly. If you have any questions or need further assistance, please contact our customer support team at fashionalyura@gmail.com