We want you to love what you buy on Alyura. If something is not right, you can return most items within 7 days of delivery.
Items you can return
- Wrong, damaged or defective item received.
- Item different from the photos or description.
- Wrong size or fit, for clothing and footwear that is unused, unwashed and has its original tags.
Items you cannot return
- Innerwear, lingerie, socks and baby nappies, langots and diapers, for hygiene reasons.
- Opened beauty, personal care and fragrance products.
- Personalised or customised products, such as engraved or printed gifts, unless they arrive damaged or wrong.
- Items marked as non-returnable on the product page.
How to return
- Message us on WhatsApp or email us with your order number and the reason for the return.
- Share clear photos for damaged, defective or wrong items.
- Pack the item in its original packaging with all tags. We will arrange a pickup or share the return address.
Refunds
- Once the returned item reaches the seller and passes a quick check, we start your refund.
- Refunds go to the same payment method you used (UPI, card or net banking) within 5 to 7 working days.
- Delivery charges are refunded when the item was damaged, defective or wrong.
Exchanges
For a different size, return the item and place a new order. This is the quickest way to get the size you need while stock lasts.